EXCHANGES
Can I exchange an item?
Yes. You can request an exchange by visiting our return portal here. Select “Exchange” and choose the item you'd like instead. Once the original item is scanned by the carrier, we’ll begin processing your exchange. For further help and to connect to
How do I initiate a return or exchange?
You can initiate your return or exchange by visiting our return portal. Please follow the instructions provided: enter your email address and order number to start the process. For further help and to connect to our customer support team, please subm
How can I apply for a size exchange if the original order was a gift?
You can return or exchange a gift without notifying the original purchaser by using our return portal. Click “Returning a Gift” below the order lookup and follow the steps to submit your return. For further help and to connect to our customer support
Can I exchange a product that was bought in-store via shipping?
Our return policies require that items purchased in-store must be returned in-store. Unfortunately, we cannot process exchanges for in-store purchases via shipping. We recommend checking if it's possible to return the product at the physical store lo
What should I do if I want to exchange a product bought during a sale but the sale has ended?
If the sale has ended, we recommend returning the undesired item and contacting support for a discount code that matches the sale price. You can submit your request for a new discount code here.