All articles

EXCHANGES

Can I exchange an item?

We do not offer direct exchanges. However, you can return the item for a refund and place a new order for the desired size. You can initiate this process by visiting our Return Portal. If the return window has expired, please understand that returns

How do I initiate a return or exchange?

You can initiate your return by visiting our return portal. Please follow the instructions provided: enter your email address and order number to start the process. Please note that we only process returns at this time, no exchanges are available. Fo

How can I apply for a size exchange if the original order was a gift?

We do not offer exchanges, but do allow gift returns via our return portal. You'll find the 'Start A Gift Return' on the lower portion of the return portal. Enter your email address, order number, and zip code, then follow the instructions provided.

Can I exchange a product that was bought in-store via shipping?

Our return policies require that items purchased in-store must be returned in-store. Unfortunately, we cannot process exchanges for in-store purchases via shipping. We recommend checking if it's possible to return the product at the physical store lo

What should I do if I want to exchange a product bought during a sale but the sale has ended?

If the sale has ended, we recommend returning the undesired item and contacting support for a discount code that matches the sale price. You can submit your request for a new discount code here.