FLORENCE
FLORENCE
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REFUNDS

What should I do if my refund hasn't been processed yet?

Once returns are received by our warehouse, the package must first be inspected. This process can take 3-5 business days. Once completed you should receive a refund confirmation email. Delays may occur during holiday periods, so we appreciate your pa

Why was I refunded less than I paid?

There is a return fee of $7.00 for customers who are not part of our membership program, which may result in being refunded less than the amount you originally paid. Members of our program enjoy free returns.

Can I return a gift card for a refund?

Gift cards are non-refundable and cannot be returned for a refund. However, you can share it with a friend or family member to use.