If you experience any issues with your product, such as defects or damage, please contact us with a photo of the issue along with your order details. This information assists our team in understanding the problem and finding a suitable solution. Depe
If the product is defective, please provide a photo and order details so we can assess the issue. We offer the option of a replacement or a refund if a replacement is not in stock. We strive to ensure product satisfaction and work diligently to resol
FLORENCE wetsuits are made using the best materials available. Standard Issue wetsuit styles carry a limited 1 Year warranty from the date of shipment on materials & workmanship. Under our warranty guidelines FLORENCE will repair or replace, at FLORE
If you received an item with a manufacturing defect, such as a hole in a garment, please contact us with details and any supporting photos or videos. We are more than willing to make it right by sending you a replacement after confirming your full sh
Yes, replacements can be provided if there are manufacturing defects such as poor stitching, seam unraveling, or hood-related issues that make the product unusable. We typically request images of the defect for verification before processing a replac
While providing a receipt or proof of purchase is usually required for processing warranties, if you believe there’s a manufacturing defect, we can still assist you. We request a picture of the item and any other purchase proof, such as a credit card
If you receive a defective item, please contact us and send a photo of the defect. We will do our best to resolve the issue promptly. Our team will coordinate to find a suitable solution for the defect.